Senior ServiceNow ITOM/CMDB Transformation Lead

EY; Tampa (FL); On-site; USD 110,000 - 200,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) and pension

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation teams on ITOM/CMDB initiatives across the United States. This role focuses on gathering user requirements, designing UI across mobile, web, and tablet platforms, and delivering robust components aligning with business goals.

You will collaborate with clients to define needs, drive delivery using both waterfall and agile approaches, and mentor a cross-functional team to achieve project success. Travel may be required.

Qualifications

• Bachelor's degree in CS, ISM, Engineering or similar discipline.
• Typically, no less than 2-4 years relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• 3+ years of Big 4 or equivalent consulting experience.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery including design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi‑disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ITOM/CMDB implementations and roadmaps.
• Ability to analyze a company’s people, process, and technology capabilities and contribute insights to strategic roadmaps.

Skills

ServiceNow ITOM/CMDB

Team leadership

Requirements gathering

UI development

Waterfall/Agile

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow ITOM/CMDB platform

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation teams on ITOM/CMDB initiatives across the United States. This role focuses on gathering user requirements, designing UI across mobile, web, and tablet platforms, and delivering robust components aligning with business goals.

You will collaborate with clients to define needs, drive delivery using both waterfall and agile approaches, and mentor a cross-functional team to achieve project success. Travel may be required.