Senior ServiceNow ITOM Consultant | Lead Transformation

EY; Florida; Remote; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY seeks a Senior ServiceNow ITOM/CMDB Consultant to lead transformation projects across client environments in the United States. You will manage cross-functional teams, gather requirements, and drive UI-centric and scalable solutions that meet business needs.

You will guide stakeholders through design sessions, implement ITOM/CMDB best practices, and ensure successful delivery in both Agile and Waterfall contexts. Travel may be required to meet clients.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• 2–4 years of ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification.c
• Multiple ServiceNow Implementation Specialist certifications are a plus.

Responsibilities

• Lead ServiceNow ITOM/CMDB transformation projects, including design, configuration, development, testing and deployment.
• Mentor a multi-disciplinary team of 3–5 resources, including offshore staff.
• Provide guidance on ITOM/CMDB processes and map to ITSM objectives.
• Advise on CMDB/ITOM connectivity to ITSM and strategic roadmaps.
• Lead client workshops and requirements sessions with business and technical teams.
• Support both waterfall and agile delivery, including planning, status reporting, budgets and risk management.
• Produce high quality deliverables and project artifacts.

Skills

ITOM/CMDB experience

Team leadership

Client engagement

Requirements analysis

Waterfall & Agile

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

ServiceNow CSA or CAD

Data Foundations Certification

Discovery Certification

Event Management Certification

Service Mapping Certification

Tools

ServiceNow

Job description

EY seeks a Senior ServiceNow ITOM/CMDB Consultant to lead transformation projects across client environments in the United States. You will manage cross-functional teams, gather requirements, and drive UI-centric and scalable solutions that meet business needs.

You will guide stakeholders through design sessions, implement ITOM/CMDB best practices, and ensure successful delivery in both Agile and Waterfall contexts. Travel may be required to meet clients.