Senior ServiceNow ITOM/CMDB Transformation Lead

EY; Topeka (KS); Remote; USD 120,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY in the United States seeks a Senior ServiceNow Consultant to lead ITOM/CMDB transformation for diverse clients. You’ll manage a multi-disciplinary team, drive design, configuration, testing, and deployment, and mentor resources across onshore and offshore teams.

This client-facing role emphasizes requirements gathering, UI-focused development across mobile/web, and strong communication. Travel may be required; EY offers competitive rewards, medical/dental, pension, 401(k), and generous PTO.

Qualifications

• A bachelor's degree, preferably in Computer Science or related field.
• 2–4 years ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification, plus 3+ years Big 4 or equivalent consulting experience.

Responsibilities

• Act as workstream lead across all aspects of ITOM/CMDB delivery.
• Mentor a multi-disciplinary team including offshore resources.
• Guide process transformations and align ITOM/CMDB with business objectives.
• Lead client sessions and workshops to capture requirements.
• Support planning, budgeting, risk, and issue management.

Skills

ServiceNow ITOM/CMDB

Team leadership

Client engagement

Agile & Waterfall

UI development concepts

Education

Bachelor's degree

Tools

ServiceNow Certifications

Job description

EY in the United States seeks a Senior ServiceNow Consultant to lead ITOM/CMDB transformation for diverse clients. You’ll manage a multi-disciplinary team, drive design, configuration, testing, and deployment, and mentor resources across onshore and offshore teams.

This client-facing role emphasizes requirements gathering, UI-focused development across mobile/web, and strong communication. Travel may be required; EY offers competitive rewards, medical/dental, pension, 401(k), and generous PTO.