Senior ServiceNow ITOM/CMDB Transformation Lead

Ernst & Young Oman; Jericho (NY); On-site; USD 123,000 - 205,000; Full time

Job summary

EY is seeking a Senior ServiceNow Consultant to lead ITOM/CMDB transformation projects across US offices. You will guide design, development, and deployment while mentoring a multi-disciplinary team and maintaining client relationships. Travel to client sites is expected.

The role emphasizes delivering high-quality artifacts, leveraging best practices, and driving IT operations transformation in a dynamic consulting environment.

Qualifications

• Bachelor's degree or higher in Computer Science, Information Systems Management, Engineering or related field.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery including design, configuration, development, testing and deployment.
• Mentor a multi-disciplinary team (3-5 resources).
• Provide guidance on ServiceNow ITOM/CMDB best practices and roadmap integration.

Skills

Workstream lead

Team leadership

Best practices

Process analysis

CMDB/ITOM integration

Requirements workshops

Agile & Waterfall

Deliverables

Driver's license

Travel readiness

Education

Bachelor's degree in CS/IS/Engineering

Tools

CSA / CAD / ITSM certifications

Implementation Specialist Certifications

Job description

EY is seeking a Senior ServiceNow Consultant to lead ITOM/CMDB transformation projects across US offices. You will guide design, development, and deployment while mentoring a multi-disciplinary team and maintaining client relationships. Travel to client sites is expected.

The role emphasizes delivering high-quality artifacts, leveraging best practices, and driving IT operations transformation in a dynamic consulting environment.