Senior ServiceNow ITOM/CMDB Transformation Lead

Ernst & Young Oman

Des Moines (IA)

On-site

USD 103,000 - 188,000

Full time

14 days+
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Benefits offered by this job

Medical and dental coverage
Pension and 401(k) plans
Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation efforts, identifying user requirements and building UI across platforms. You will guide a delivery team, mentor resources, and establish client relationships while delivering ITOM/CMDB solutions that align with business goals.

You will work in a dynamic, client-facing environment with opportunities to grow consulting and leadership skills, and occasional travel to engage stakeholders.

Qualifications

  • Bachelor’s degree in CS/IS/Engineering or similar discipline.
  • 2–4 years of ServiceNow ITOM/CMDB project experience.
  • ServiceNow CSA or CAD certification.
  • Minimum of 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
  • 3+ years of Big 4 or equivalent consulting experience.
  • Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
  • Experience leading teams and supervising others.
  • A driver’s license valid in the U.S.
  • Ability to travel to meet client needs.

Responsibilities

  • Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs.
  • Design and develop user interfaces across mobile, web, and tablets.
  • Write clean, maintainable code and create specifications that support business objectives.
  • Lead a multi-disciplinary team and manage offshore resources (e.g., consultants, developers, testers).
  • Travel to meet with clients as needed.

Skills

Requirement gathering
UI development
Team mentoring
Stakeholder communication
Waterfall & Agile
Problem solving
Client relationship building

Education

Bachelor’s degree in CS/IS/Engineering
2–4 years ServiceNow ITOM/CMDB experience
CSA or CAD certification
Two of the listed ServiceNow certifications
3+ years Big4 consulting experience

Tools

ServiceNow ITOM/CMDB

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation efforts, identifying user requirements and building UI across platforms. You will guide a delivery team, mentor resources, and establish client relationships while delivering ITOM/CMDB solutions that align with business goals.

You will work in a dynamic, client-facing environment with opportunities to grow consulting and leadership skills, and occasional travel to engage stakeholders.

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