Senior ServiceNow ITOM/CMDB Transformation Lead

Ernst & Young Oman; Des Moines (IA); On-site; USD 103,000 - 188,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation efforts, identifying user requirements and building UI across platforms. You will guide a delivery team, mentor resources, and establish client relationships while delivering ITOM/CMDB solutions that align with business goals.

You will work in a dynamic, client-facing environment with opportunities to grow consulting and leadership skills, and occasional travel to engage stakeholders.

Qualifications

• Bachelor’s degree in CS/IS/Engineering or similar discipline.
• 2–4 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• Minimum of 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Responsibilities

• Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Design and develop user interfaces across mobile, web, and tablets.
• Write clean, maintainable code and create specifications that support business objectives.
• Lead a multi-disciplinary team and manage offshore resources (e.g., consultants, developers, testers).
• Travel to meet with clients as needed.

Skills

Requirement gathering

UI development

Team mentoring

Stakeholder communication

Waterfall & Agile

Problem solving

Client relationship building

Education

Bachelor’s degree in CS/IS/Engineering

2–4 years ServiceNow ITOM/CMDB experience

CSA or CAD certification

Two of the listed ServiceNow certifications

3+ years Big4 consulting experience

Tools

ServiceNow ITOM/CMDB

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation efforts, identifying user requirements and building UI across platforms. You will guide a delivery team, mentor resources, and establish client relationships while delivering ITOM/CMDB solutions that align with business goals.

You will work in a dynamic, client-facing environment with opportunities to grow consulting and leadership skills, and occasional travel to engage stakeholders.