Senior ServiceNow ITOM/CMDB Transformation Lead

Ernst & Young Oman; Baton Rouge (LA); Remote; USD 103,000 - 205,000; Full time

Job summary

EY is seeking a Senior ServiceNow Consultant to lead ITOM/CMDB transformation for clients across the US. You will guide UI-focused development, ensure requirements are met, and deliver high-quality components that integrate with upstream and downstream systems.

You’ll manage cross-functional teams, mentor junior consultants, and drive both agile and traditional delivery methods while traveling as needed to engage with clients and stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically 2–4 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• 3+ years of Big 4 or equivalent consulting experience.
• Strong communication, adaptability, and teamwork skills.
• Ability to travel to meet client needs.

Responsibilities

• Serve as workstream lead across ServiceNow ITOM/CMDB project delivery (design, configuration, testing, deployment).
• Mentor a multi-disciplinary team of 3–5 resources, including offshore staff.
• Advise on ITOM/CMDB processes and align with business objectives.
• Lead workshops and facilitate requirements sessions with stakeholders.
• Support both waterfall and agile delivery models and manage project artifacts.

Skills

ServiceNow ITOM/CMDB

Project leadership

Client engagement

Mentoring

Agile/waterfall

Travel readiness

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow

Now Platform

ITOM

CMDB

Job description

EY is seeking a Senior ServiceNow Consultant to lead ITOM/CMDB transformation for clients across the US. You will guide UI-focused development, ensure requirements are met, and deliver high-quality components that integrate with upstream and downstream systems.

You’ll manage cross-functional teams, mentor junior consultants, and drive both agile and traditional delivery methods while traveling as needed to engage with clients and stakeholders.