Senior ServiceNow ITOM/CMDB Transformation Lead

EY; Frankfort (KY); Remote; USD 103,000 - 213,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) and pension plans

Paid time off

Job summary

EY seeks a Senior ServiceNow Consultant to lead transformation programs, guiding UI development across mobile, web, and tablet platforms. You will define user needs, drive architecture, and ensure delivery of scalable ITOM/CMDB solutions with strong client engagement.

You will mentor a diverse team, manage workshops, and support both waterfall and agile projects while aligning with business goals and timelines.

Qualifications

• Bachelor's degree in a technical field.
• Typically 2–4 years ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification preferred.
• Multiple ServiceNow certifications advantageous.

Responsibilities

• Lead client workshops to gather requirements and align on design.
• Design and develop UI components across platforms.
• Guide delivery through design, configuration, testing and deployment.
• Mentor team including offshore resources.
• Ensure deliverables meet business objectives.

Skills

Workstream leadership across ITOM/CMDB

Mentoring multi-disciplinary team

Industry leading practice guidance

Business capability analysis

CMDB/ITOM to ITSM integration advice

Stakeholder requirement facilitation

Waterfall and Agile delivery

Deliverable and artefact creation

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow ITOM/CMDB

Job description

EY seeks a Senior ServiceNow Consultant to lead transformation programs, guiding UI development across mobile, web, and tablet platforms. You will define user needs, drive architecture, and ensure delivery of scalable ITOM/CMDB solutions with strong client engagement.

You will mentor a diverse team, manage workshops, and support both waterfall and agile projects while aligning with business goals and timelines.