Senior ServiceNow ITOM/CMDB Lead

EY; Columbus (OH); Remote; USD 103,000 - 205,000; Full time

Job summary

EY is seeking a Senior ServiceNow Consultant to lead ITOM/CMDB transformation initiatives for enterprise clients across the US. You will guide multi-disciplinary teams, drive requirements, and design UI components across mobile, web, and tablet platforms.

You’ll mentor consultants, manage stakeholder expectations, and advance ITOM/CMDB deployments within diverse environments, while traveling as needed to engage clients.

Qualifications

• Bachelor’s degree in a relevant field.
• Typically 2–4 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification; ITOM/CMDB knowledge.

Responsibilities

• Lead ServiceNow Transformation teams in ITOM/CMDB projects.
• Gather and analyze client requirements and design UI across platforms.
• Collaborate with clients to ensure solution alignment and success.
• Mentor a multi-disciplinary team, including offshore resources.
• Drive delivery using both waterfall and agile methodologies.

Skills

ServiceNow ITOM/CMDB

Team leadership

Requirements gathering

UI development

Agile/Waterfall

Client relationship management

Mentoring offshore resources

Communication

Travel readiness

Education

Bachelor’s degree in CS/IS/Engineering

Tools

ServiceNow certifications

CSA/CAD

ITOM/CMDB design

Job description

EY is seeking a Senior ServiceNow Consultant to lead ITOM/CMDB transformation initiatives for enterprise clients across the US. You will guide multi-disciplinary teams, drive requirements, and design UI components across mobile, web, and tablet platforms.

You’ll mentor consultants, manage stakeholder expectations, and advance ITOM/CMDB deployments within diverse environments, while traveling as needed to engage clients.