Senior ServiceNow ITOM/CMDB Consultant

EY; Madison (WI); Remote; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation teams across the ServiceNow ITOM/CMDB domain. You’ll identify requirements, design UI components, and deliver technical solutions while mentoring a diverse project team and managing client relationships.

The role emphasizes hands-on development, delivery leadership, and the ability to travel to meet client needs across national locations in the US.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Collaborate with clients to gather and analyze requirements
• Design and develop user interfaces that are functional and user-friendly
• Write clean, maintainable code and create specifications supporting business objectives
• Lead ServiceNow ITOM/CMDB projects including design, configuration, development, testing and deployment

Skills

Leadership

Requirements gathering

UI design

Client relationship building

Team mentorship

Communication

Agile / Waterfall delivery

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow ITOM/CMDB

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation teams across the ServiceNow ITOM/CMDB domain. You’ll identify requirements, design UI components, and deliver technical solutions while mentoring a diverse project team and managing client relationships.

The role emphasizes hands-on development, delivery leadership, and the ability to travel to meet client needs across national locations in the US.