Senior ServiceNow HRSD Transformation Lead

EY

Tampa (FL)

Remote

USD 103,000 - 189,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Ernst & Young seeks a Senior Technology Analyst to lead ServiceNow HRSD transformations and bridge business needs with technical solutions. You will analyze requirements, design system architectures, and collaborate with delivery teams to ensure successful implementations across client projects.

You’ll guide a small delivery team, mentor junior staff, and shape AI-enabled HRSD use cases using Now Assist, EmployeeWorks, and Employee Slate to improve employee self-service and lifecycle events.

Qualifications

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, 2–4 years of ServiceNow HRSD project experience.
ServiceNow CSA or CAD certification.
Minimum of one of: HRSD Specialist certifications.
3+ years of Big 4 or equivalent consulting experience.
Excellent communication, adaptability, problem solving and teamwork.
Driver's license valid in the U.S. and ability to travel for client work.

Responsibilities

Lead ServiceNow HRSD transformation projects, including design, configuration, development, testing and deployment.
Mentor a multi-disciplinary team of 3–5 resources, including offshore staff.
Provide guidance on HRSD process implementations and best practices.
Leverage AI-enabled HRSD features (Now Assist, EmployeeWorks, Employee Slate) to improve self-service and lifecycle events.
Facilitate client workshops and translate business needs into technical solutions.