Senior ServiceNow HRSD Transformation Lead

EY; Trenton (NJ); Remote; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead HRSD transformation efforts across client engagements. You will bridge business needs with technical solutions, gather requirements, and guide a multidisciplinary team to deliver effective HRSD architecture and processes.

The role emphasizes client relationship building, strategic roadmapping, and leveraging EY's AI-enabled HRSD capabilities to improve employee self-service, onboarding, and lifecycle events.

Qualifications

• Bachelor's degree in CS/IS/Engineering or similar.
• Typically 2–4 years ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• One of: HR Service Delivery implementation specialist cert.
• 3+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow HRSD transformation teams and client delivery.
• Gather requirements and design system architecture solutions with stakeholders.
• Mentor a multi-disciplinary team including offshore resources (3–5 people).
• Plan and manage delivery using waterfall and agile methods.

Skills

Strong communication

Team leadership

Problem solving

Adaptability

Relationship building

Organizational skills

Mentoring

Willingness to travel

Education

Bachelor's degree in Computer Science / Information Systems / Engineering or similar

Tools

ServiceNow HRSD

ServiceNow certifications (CSA/CAD)

Job description

EY is seeking a ServiceNow Senior Consultant to lead HRSD transformation efforts across client engagements. You will bridge business needs with technical solutions, gather requirements, and guide a multidisciplinary team to deliver effective HRSD architecture and processes.

The role emphasizes client relationship building, strategic roadmapping, and leveraging EY's AI-enabled HRSD capabilities to improve employee self-service, onboarding, and lifecycle events.