Senior ServiceNow HRSD Transformation Lead

EY; Irvine (CA); Hybrid; USD 171,000 - 297,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Paid time off

Job summary

EY seeks a ServiceNow Consulting Manager to lead transformation teams in HRSD, managing complex initiatives and delivering client-ready solutions. The role emphasizes relationship building, guiding multi-disciplinary teams, and applying AI-enabled HRSD capabilities to improve employee experiences and service delivery.

The position involves frequent travel, a client-visible leadership role, and opportunities to grow consulting and team leadership skills within EY’s hybrid, globally connected

Qualifications

• A bachelor’s degree in a technical or related field.
• Typically 4–6 years of ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: executive communication, adaptability, problem solving, teamwork.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S. and ability to travel.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client sessions, leading workstreams from planning through execution and closure.

Skills

Engagement lead

Team mentoring

Client relationships

Executive communication

AI-enabled HRSD knowledge

Pre-sales support

Project leadership

ServiceNow proficiency

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow HRSD

Now Assist

EmployeeWorks

Employee Slate

Job description

EY seeks a ServiceNow Consulting Manager to lead transformation teams in HRSD, managing complex initiatives and delivering client-ready solutions. The role emphasizes relationship building, guiding multi-disciplinary teams, and applying AI-enabled HRSD capabilities to improve employee experiences and service delivery.

The position involves frequent travel, a client-visible leadership role, and opportunities to grow consulting and team leadership skills within EY’s hybrid, globally connected