Senior HRSD Transformation Lead (ServiceNow & AI)

EY; Memphis (TN); Remote; USD 103,000 - 205,000; Full time

Job summary

EY in the United States seeks a Senior ServiceNow HRSD Consultant who will lead transformation programs, bridging business needs with technical solutions. You will interact with clients and internal teams to deliver architecture and system solutions, with opportunities to grow consulting and leadership skills.

You will manage a multi-disciplinary team, guide HRSD implementations including AI-enabled capabilities, and travel as needed to meet client needs.

Qualifications

• Bachelor's degree in CS/IS/Engineering or equivalent.
• 2–4 years ServiceNow HRSD project experience.
• CSA or CAD certification, plus HRSD implementation specialist certification.
• Experience leading teams and supervising others.
• Excellent communication and problem-solving skills.
• Ability to travel to meet client needs.

Responsibilities

• Lead ServiceNow HRSD project delivery from design to deployment.
• Mentor a multi-disciplinary team including offshore resources.
• Guide HRSD process implementations and governance.
• Advise on AI-enabled HRSD use cases and customer outcomes.
• Collaborate with stakeholders to gather and analyze requirements.
• Facilitate workshops and deliver high-quality artifacts.

Skills

Workstream leadership

Team mentoring

Requirements gathering

Delivery methodologies

Communication skills

Travel readiness

Education

Bachelor's degree in CS/IS/Engineering

ServiceNow CSA/CAD certification

HR Service Delivery Implementation Specialist

Tools

ServiceNow

Now Assist

EmployeeWorks

Employee Slate

Job description

EY in the United States seeks a Senior ServiceNow HRSD Consultant who will lead transformation programs, bridging business needs with technical solutions. You will interact with clients and internal teams to deliver architecture and system solutions, with opportunities to grow consulting and leadership skills.

You will manage a multi-disciplinary team, guide HRSD implementations including AI-enabled capabilities, and travel as needed to meet client needs.