Senior ServiceNow HRSD Lead: AI-Driven Transformation

EY; Olympia (WA); Remote; USD 103,000 - 213,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY seeks a Senior ServiceNow HRSD Consultant to lead transformation projects. You will gather requirements, design architecture, mentor a diverse team, and ensure successful delivery across agile and waterfall approaches.

Travel to meet clients is expected, with a focus on building lasting client relationships and delivering AI-enabled HRSD solutions. You will drive governance, security, and adoption strategies, leveraging Now Assist and EmployeeWorks.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically 2–4 years ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certifications.
• Minimum of one of the following: ServiceNow Implementation Specialist – HR Service Delivery.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Willingness to travel to meet client needs.

Responsibilities

• Interact with business stakeholders to evaluate models and processes.
• Analyze implemented HRSD solutions to ensure they meet requirements.
• Collaborate with teams to design and deliver system architecture solutions.
• Lead client process design sessions and workshops.
• Manage delivery across design, configuration, testing and deployment phases.

Skills

Team leadership

Client engagement

Communication

Problem solving

Adaptability

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow HRSD

Job description

EY seeks a Senior ServiceNow HRSD Consultant to lead transformation projects. You will gather requirements, design architecture, mentor a diverse team, and ensure successful delivery across agile and waterfall approaches.

Travel to meet clients is expected, with a focus on building lasting client relationships and delivering AI-enabled HRSD solutions. You will drive governance, security, and adoption strategies, leveraging Now Assist and EmployeeWorks.