ServiceNow Engineer

Leidos; Bedford (MA); Hybrid; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This hybrid remote role requires the candidate to work onsite as needed near Hanscom AFB, Boston, MA.

The successful candidate will develop and maintain Service Catalog items, configurations, dashboards, and automated workflows while ensuring security and compliance. US citizenship and secret clearance are required along with ServiceNow expertise.

Qualifications

• Bachelor’s degree plus 8+ years of experience; Master’s degree plus 6+ years acceptable in lieu of degree
• Secret clearance required to maintain employment
• US citizenship required
• CompTIA Security+ or equivalent (IAT-2) certification
• Experience with ServiceNow implementations
• ServiceNow certification(s): CSA
• Familiarity with DevSecOps and Agile (Scrum/Kanban)
• Excellent customer service and stakeholder engagement skills

Responsibilities

• Catalog Development: Build and optimize Service Catalog items, record producers, and complex order guides using Flow Designer
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies
• CSM Playbooks: Design and update PAD workflows and customer-facing Playbooks
• Workspace Configuration: Customize Configurable Workspaces for ITSM agents and CSRs
• Access & Security: Manage user roles, group memberships, and ACLs
• Platform Maintenance: Update forms, views, fields, and notification templates
• Reporting & Dashboards: Create standard reports and interactive dashboards
• Testing & Quality: Perform unit testing and participate in peer code reviews

Skills

ServiceNow implementations

DevSecOps principles

Agile methodologies (Scrum/Kanban)

Customer-facing communication

Cross-functional collaboration

Education

Bachelor’s degree

Master’s degree

CSA certification

CAD, CIS-ITSM, CIS-CSM certifications

Job description

Description

Leidos is seeking a ServiceNow Engineer to join the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. This is an exciting opportunity to support one of the Department of Defense's largest multi-cloud environments, helping modernize enterprise cloud services while improving mission resiliency, security, and cost effectiveness for the U.S. Air Force.

Location:

This position will be hybrid remote. Candidates will be required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).

Primary Responsibilities:

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
• Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily business requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Minimum Qualifications:

• Bachelor’s and 8+ years or more of experience; Master’s and 6+ years or more of experience. Additional experience may be accepted in lieu of degree.
• Secret clearance required to maintain employment
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced, mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations
• ServiceNow certification(s): CSA

Preferred Qualifications:

• Experience with USAF Cloud One or Platform 1
• ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSM

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include:

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.