ServiceNow Engineer

Systems Engineering Solutions Corporation; Boston (MA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

Systems Engineering Solutions Corporation is seeking a ServiceNow Engineer to support a USAF Cloud One Architecture and Common Shared Services contract. The role focuses on modernizing a multi-cloud environment to enhance resiliency, security, and cost effectiveness for critical missions.

The position is hybrid remote with travel/onsite as needed, located near Hanscom AFB, MA or Huntsville, AL. You will develop catalogs, workflows, and dashboards while maintaining security and quality standards.

Qualifications

• Bachelor’s degree with 8+ years of experience.
• Active Secret clearance and U.S. citizenship required.
• Experience with ServiceNow implementations in a DoD/USAF context preferred.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced mission-driven environment.
• Strong documentation, communication, and cross-functional collaboration skills.
• Familiarity with DevSecOps principles and Agile methodologies (Scrum/Kanban).
• Excellent customer service skills in a customer-facing role.

Responsibilities

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update PAD workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for ITSM agents and CSM reps.
• Access & Security: Manage user roles, group membership, and ACLs.
• Platform Maintenance: Update and refine forms, views, fields, and notification templates.
• Reporting & Dashboards: Create and distribute reports and dashboards.
• Testing & Quality: Perform unit testing and participate in code reviews before production deployment.

Skills

ServiceNow

Flow Designer

Process Automation Designer

PAD workflows

DevSecOps

Agile/Scrum/Kanban

Customer service

Stakeholder engagement

Clearance: Secret

ServiceNow implementations

Education

Bachelor’s Degree

Tools

ServiceNow

Flow Designer

PAD (Process Automation Designer)

Job description

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a ServiceNow Engineer. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location: This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.

• Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
• CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
• Access & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data.
• Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests.
• Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.

Required Skills:

• Bachelor’s Degree and 8+ years or more of experience.
• Must have an active Secret clearance
• U.S. Citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certification
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations

Preferred Skills

• Experience with USAF Cloud One or Platform 1.
• ServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance