Senior ServiceNow Engineer – Integrations & Automation

ASM Research, An Accenture Federal Services Company; Saint Paul (MN); On-site; USD 94,000 - 153,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Engineer to deliver advanced engineering, configuration, and integration support for the enterprise ServiceNow platform. The role emphasizes stability, scalability, and alignment with organizational standards in a federal IT environment.

The engineer will design and maintain complex workflows, data models, and integrations with other enterprise tools, applying scripting and infrastructure-as-code practices to improve

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent relevant experience.
• 8+ years of experience supporting ServiceNow environments, including substantial hands-on engineering or development work in large, multi-module instances.
• Experience configuring and customizing core ServiceNow applications and building integrations with third-party systems using APIs, web services, and related technologies.
• Strong problem-solving, communication, and collaboration skills, with the ability to work effectively with product owners, process leads, and infrastructure teams.
• Experience planning and executing ServiceNow upgrades and changes in accordance with formal change-management processes, including testing and rollback preparations.
• Candidates must have a current secret security clearance.
• Willingness and ability to travel 10–25% as needed to support stakeholder engagement and platform initiatives.

Responsibilities

• Design and implement complex ServiceNow solutions across modules such as ITSM, ITOM, SPM, SAM, SecOps and related enterprise applications, ensuring configurations follow platform and governance standards.
• Develop and maintain integrations using APIs, web services, and MID servers to connect ServiceNow with monitoring, identity, and business systems, resolving integration issues in a timely manner.
• Plan and execute platform upgrades, patches, and enhancements, including regression testing, validation, and rollback planning to keep the environment on supported releases with minimal disruption.
• Configure and customize workflows, forms, dashboards, and data models to meet organizational requirements while maintaining performance, security, and supportability.
• Collaborate with security and compliance stakeholders to ensure that configurations, integrations, and data handling comply with organizational policies and federal requirements.
• Apply scripting and automation techniques to streamline common administration, deployment, and maintenance tasks within the ServiceNow environment.
• Troubleshoot complex platform issues across application, integration, and infrastructure layers, performing root‑cause analysis and implementing corrective actions.
• Document solutions, configuration standards, and technical procedures to support knowledge transfer, continuity of operations, and audit readiness.

Skills

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree or equivalent

Tools

APIs

Web services

MID servers

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Engineer to deliver advanced engineering, configuration, and integration support for the enterprise ServiceNow platform. The role emphasizes stability, scalability, and alignment with organizational standards in a federal IT environment.

The engineer will design and maintain complex workflows, data models, and integrations with other enterprise tools, applying scripting and infrastructure-as-code practices to improve