Senior ServiceNow Developer - Enterprise ITSM & HRSD

RIZEUP TECHNOLOGY TRAINING LLC; Washington (District of Columbia); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

DC Public Schools (DCPS) is seeking a Sr. ServiceNow Application Developer to support the configuration, administration, and ongoing enhancement of the district’s ServiceNow platform across multiple modules, including ITSM, HRSD, S2P, and ITAM.

This role emphasizes scalable, user‑centered, and secure solutions that align with DCPS priorities. The ideal candidate will have strong platform fundamentals and experience partnering with non‑technical stakeholders in a large public sector environment,

Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform: forms, lists, tables, dictionary configuration; Business Rules, Client Scripts, UI Policies, UI Actions; ACLs; update sets; JavaScript proficiency for ServiceNow scripting; REST/SOAP integrations.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules (ITSM, HRSD, S2P, and others).
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Coordinate with OCTO for development, changes and support.
• Ensure configurations follow best practices, minimize customization, and maintain upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support ongoing process improvement.
• Develop and maintain technical documentation and guidance.
• Partner with IT teams, vendors, and ServiceNow partners as appropriate.

Skills

ServiceNow admin

JavaScript

REST APIs

Stakeholder collaboration

ITIL knowledge

Education

Bachelor’s degree in IT or Computer Science

Tools

Flow Designer

ServiceNow reporting

S2P/HRSD/ITSM familiarity

Job description

DC Public Schools (DCPS) is seeking a Sr. ServiceNow Application Developer to support the configuration, administration, and ongoing enhancement of the district’s ServiceNow platform across multiple modules, including ITSM, HRSD, S2P, and ITAM.

This role emphasizes scalable, user‑centered, and secure solutions that align with DCPS priorities. The ideal candidate will have strong platform fundamentals and experience partnering with non‑technical stakeholders in a large public sector environment,