Senior ServiceNow Developer — Onsite in DC

Robotic Technologies Automation; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

DC Public Schools (DCPS) seeks an experienced ServiceNow Administrator to configure and evolve the DCPS ServiceNow platform across ITSM, HRSD, S2P, and ITAM. You will own the instance, manage forms, catalogs, workflows, and integrations, and collaborate with stakeholders to deliver secure, scalable solutions aligned to DCPS priorities.

The role requires 5+ years of hands-on ServiceNow experience, ITIL knowledge, and on-site availability in Washington, DC for interviews and onsite work.

Qualifications

• Bachelor’s degree in IT, CS, or related field or equivalent experience.
• 5+ years hands-on ServiceNow administration with ownership of an instance.
• Strong fundamentals: forms, lists, tables, Business Rules, Client Scripts, UI Policies, UI Actions, roles/ACLs, update sets.
• ITIL Foundation or equivalent ITSM knowledge; on-site in Washington, DC for interview.

Responsibilities

• Serve as primary administrator for the DCPS ServiceNow instance and support daily operations.
• Configure and maintain ServiceNow apps: forms, lists, workflows, notifications, and reporting.
• Support multi-module development across ITSM, HRSD, S2P, ITAM and others.
• Design and maintain Service Catalog items and end-to-end workflows via Flow Designer, approvals, routing, and notifications.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure configurations follow best practices and upgrade readiness; troubleshoot issues; build REST/SOAP integrations; maintain documentation.

Skills

ServiceNow administration

Platform configuration

Flow Designer / Workflows

REST/SOAP integrations

ITIL knowledge

Education

Bachelor’s degree or equivalent experience

Tools

Integration Hub

CAD (preferred)

Job description

DC Public Schools (DCPS) seeks an experienced ServiceNow Administrator to configure and evolve the DCPS ServiceNow platform across ITSM, HRSD, S2P, and ITAM. You will own the instance, manage forms, catalogs, workflows, and integrations, and collaborate with stakeholders to deliver secure, scalable solutions aligned to DCPS priorities.

The role requires 5+ years of hands-on ServiceNow experience, ITIL knowledge, and on-site availability in Washington, DC for interviews and onsite work.