Desarrollador de ServiceNow senior de DCPS

RIZEUP TECHNOLOGY TRAINING LLC; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

DC Public Schools in Washington, DC is seeking a full-time Senior ServiceNow Application Developer to support development, administration, and ongoing enhancement of the district's ServiceNow platform across ITSM, HRSD, S2P and ITAM.

The role involves hands-on configuration, maintenance, and evolving workflows to serve district-wide business processes, collaborating with non-technical stakeholders and ensuring secure, upgrade-ready solutions for central offices and school-based teams.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Five+ years hands-on ServiceNow administration experience, including ownership of a ServiceNow instance.
• Strong knowledge of the ServiceNow platform: forms, lists, tables, dictionary, business rules, client scripts, UI policies and UI actions.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day operations.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development across ITSM, HRSD, S2P, and other modules; design catalog items and end-to-end workflows.
• Collaborate with stakeholders to translate requirements into technical solutions and maintain upgrade readiness.
• Develop technical documentation and partner with internal IT teams and ServiceNow partners.

Skills

ServiceNow administration

JavaScript

REST APIs

SOAP APIs

ITIL

Education

Bachelor's degree or equivalent

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

DC Public Schools (DCPS) is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including but not limited to Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public‑sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

Essential Responsibilities

The ServiceNow Application Developer will:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands‑on ServiceNow administration experience, including
  • Ownership or co‑ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including
  • Forms, lists, tables, and dictionary configuration
  • Business Rules, Client Scripts, UI Policies, and UI Actions
  • Roles and Access Control Lists (ACLs)
  • Update sets and platform administration
  • Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
  • Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
  • ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K‑12, education, or other highly regulated environment