Senior ServiceNow Developer – Onsite (DC Area)

Dhaka Technology Limited; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Dhaka Technologies Limited Company (DTLC) is hiring a Sr. ServiceNow Developer to support DC Public Schools.

You will administer the DCPS ServiceNow instance, configuring ITSM, HRSD, S2P, ITAM, and related modules while ensuring upgrade readiness. This role requires strong platform fundamentals, enterprise workflow experience, and collaboration with non-technical stakeholders across a large public-sector organization.

Qualifications

• Bachelor's degree or equivalent professional experience in IT.
• 5+ years hands-on ServiceNow administration with ownership of an instance.
• Strong knowledge of forms, lists, tables, and dictionary configuration; BRs, Client Scripts, UI Policies, and UI Actions; ACLs; update sets.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM knowledge

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance and support day-to-day operations.
• Configure and maintain ServiceNow applications, including forms, lists, workflows, notifications and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer and approvals.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Coordinate with OCTO for development and support.
• Ensure configurations follow best practices and upgrade readiness.
• Troubleshoot issues and drive continuous improvement of processes.
• Create and maintain technical documentation.
• Partner with IT teams, vendors, and ServiceNow partners as needed.

Skills

ServiceNow admin

REST/SOAP API integration

ITIL Foundation

Platform basics

Education

Bachelor's degree or equivalent IT/CS

Tools

ServiceNow

Job description

Dhaka Technologies Limited Company (DTLC) is hiring a Sr. ServiceNow Developer to support DC Public Schools.

You will administer the DCPS ServiceNow instance, configuring ITSM, HRSD, S2P, ITAM, and related modules while ensuring upgrade readiness. This role requires strong platform fundamentals, enterprise workflow experience, and collaboration with non-technical stakeholders across a large public-sector organization.