Senior ServiceNow Developer | ITSM, HRSD & S2P Expert

Dhaka Technologies Limited Company; Washington; On-site; USD 130,000 - 170,000; Full time

Job summary

Dhaka Technologies Limited Company in Washington, DC is seeking a Sr. ServiceNow Developer to lead administration, configuration, and integration efforts across ITSM, HRSD, S2P, ITAM, and related modules.

The role partners with DC Public Schools’ Office of Data & Technology to deliver scalable, secure solutions. The ideal candidate has 5+ years of hands-on ServiceNow experience, ITIL knowledge, and a track record of delivering enterprise workflows in a public-sector context.

Qualifications

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including: forms, lists, tables, and dictionary configuration; Business Rules, Client Scripts, UI Policies, and UI Actions; Roles and Access Control Lists (ACLs); update sets and platform administration.
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology Officer (OCTO) for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Party closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Skills

ServiceNow administration

REST/SOAP API integration

UI Policies & UI Actions

ACLs & dictionary configuration

Flow Designer / Workflows

Platform knowledge

Data integration

ServiceNow configuration

Education

Bachelor's degree in information technology / Computer Science or related field

ITIL Foundation certification

Job description

Dhaka Technologies Limited Company in Washington, DC is seeking a Sr. ServiceNow Developer to lead administration, configuration, and integration efforts across ITSM, HRSD, S2P, ITAM, and related modules.

The role partners with DC Public Schools’ Office of Data & Technology to deliver scalable, secure solutions. The ideal candidate has 5+ years of hands-on ServiceNow experience, ITIL knowledge, and a track record of delivering enterprise workflows in a public-sector context.