Senior ServiceNow Developer - DevOps Integrations

Healthfirst; Connecticut; On-site; USD 108,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k contributions

Incentive programs

Job summary

Healthfirst is seeking a Senior ServiceNow Developer to mature our ServiceNow platform and IT Service Management practices in Connecticut. You will design, build, test, and deploy solutions across modules, integrate DevOps tools, and mentor the team.

The role requires 3+ years of ServiceNow development and ITSM experience, plus Admin certification. You will collaborate with business units, manage upgrades, and ensure a highly available platform with strong governance.

Qualifications

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of key technologies for integration solutions (APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST)
• Web portal development skills (HTML, CSS, AngularJS, Bootstrap)
• Experience with core processes: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports with standard reporting engine, metrics, and SLAs
• Follows ServiceNow best practices
• Ability to learn new modules and collaborate across functional borders
• Clear written and verbal communication skills
• ITIL Foundation certification
• High school diploma or GED

Responsibilities

• Design, prototype, implement, test, and deploy business rules and various ServiceNow components
• Develop applications and integrations with Azure DevOps, GitHub, Jenkins, GitLab and other CI/CD platforms
• Create integration components (SSO, CMDB, SAS connectors) and integrate legacy systems
• Integrate ServiceNow with DevOps pipelines for Change, deployment, and Release governance
• Automate change requests based on CI/CD activities
• Configure pipeline integrations to capture build, deployment, release, and change information
• Hands-on experience in Service Catalog/Service Portal modules
• Support upgrades, patches, clones, releases, testing and deployments
• Create and use update sets to move customizations between instances
• Maintain highly available and recoverable environments
• Provide admin support including root-cause analysis and bug fixes
• Document policies, procedures, and controls for SDLC
• Review requirements for detailed estimation
• Collaborate with process managers to understand business functionality
• Commit to continuous improvement and learning of best practices
• Mentor and share knowledge with the Service Management team

Skills

ServiceNow dev

IT Service Management

APIs

Web tech (HTML/CSS/JS)

Communication skills

Mentoring

Education

ITIL Foundation

ServiceNow System Admin Certification

ServiceNow Certified Application Developer (optional)

High School Diploma or GED

Tools

IntegrationHub

DevOps integrations

REST APIs

Mid-server

Job description

Healthfirst is seeking a Senior ServiceNow Developer to mature our ServiceNow platform and IT Service Management practices in Connecticut. You will design, build, test, and deploy solutions across modules, integrate DevOps tools, and mentor the team.

The role requires 3+ years of ServiceNow development and ITSM experience, plus Admin certification. You will collaborate with business units, manage upgrades, and ensure a highly available platform with strong governance.