Remote Senior ServiceNow Developer: CSM & FSM Integrations

Support Tech LLC; EE. UU.; A distancia; USD 81.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Support Tech LLC seeks a Senior ServiceNow Developer to lead architecture and integration across CSM, FSM, ITSM, and external platforms. You will bridge ServiceNow with Field Nation and other work order systems, delivering a scalable Work Order Aggregator and real-time data synchronization.

The role focuses on building unified intake, automated workflows, and cross-platform coordination while ensuring a robust, scalable service-delivery platform for a global client base.

Formación

• 5+ years of ServiceNow development with focus on CSM and FSM.
• Experience building REST/SOAP integrations and Field Nation connector is preferred.
• Expertise with Import Sets, Transform Maps, and Transform Engines.

Responsabilidades

• Design and implement a Unified Intake strategy where CSM Cases automatically trigger FSM Work Orders or ITSM Incidents according to business logic.
• Configure Dispatcher Workspace and ServiceNow Mobile App for field technicians.
• Build a Scalable Injection API to ingest work orders from Jira, Salesforce, and other portals into ServiceNow.
• Develop real-time synchronization using Webhooks and scripted REST APIs to keep ServiceNow as the single source of truth.

Conocimientos

ServiceNow Development

CSM implementations

FSM implementations

REST/SOAP integrations

Flow Designer

Integration Hub

Script Includes

Service Portal

Educación

CSA

CAD

CIS (FSM/CSM)

Herramientas

Flow Designer

Integration Hub

Script Includes

Service Portal

Descripción del empleo

Support Tech LLC seeks a Senior ServiceNow Developer to lead architecture and integration across CSM, FSM, ITSM, and external platforms. You will bridge ServiceNow with Field Nation and other work order systems, delivering a scalable Work Order Aggregator and real-time data synchronization.

The role focuses on building unified intake, automated workflows, and cross-platform coordination while ensuring a robust, scalable service-delivery platform for a global client base.