Senior ServiceNow Developer - Platform Maturation

Healthfirst; Tennessee; On-site; USD 99,000 - 147,000; Full time

Job summary

Healthfirst seeks a Senior ServiceNow Developer to mature the ServiceNow platform and support the Service Management practice. You will design, build, test, and deploy solutions with business units and process managers to support maintenance, continual service improvement, and new capabilities.

You will integrate with Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs and IntegrationHub, while expanding DevOps capabilities like Change Management, Release Management,

Qualifications

• 3+ years of ServiceNow development experience.
• 3+ years of IT Service Management process design experience.
• ServiceNow System Admin Certification required.
• Understanding of the ServiceNow Enterprise product suite and capabilities.
• Strong knowledge of integration technologies (REST, REST APIs, Web Services, LDAP, SSO, SAML, SSL, JDBC, ODBC).
• Web portal development skills (HTML, CSS, AngularJS, Bootstrap).
• Experience with Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge modules.
• Ability to create reports using the standard reporting engine and to define metrics and SLAs.
• Follows ServiceNow best practices and demonstrates continuous learning.
• Clear written and verbal communication and cross-functional collaboration skills.
• Healthcare domain experience is a plus.

Responsibilities

• Design, prototype, implement, test, and deploy business rules and UI components.
• Develop ServiceNow apps and integrations with Azure DevOps, GitHub, Jenkins, GitLab via REST APIs and IntegrationHub.
• Create custom integration components (SSO, CMDB connectors) and integrate legacy systems via mid-server and web services.
• Design integrations with DevOps/CI-CD pipelines for Change, Release, and deployment governance.
• Automate Change Requests based on CI/CD deployment activities and maintain traceability.
• Configure pipeline integrations to capture build/deploy/release/change data for auditing.
• Hands-on work with Service Catalog/Service Portal; support upgrades, patches, and deployments.
• Create and use update sets to move customizations; maintain high availability and recoverability.
• Provide advanced ServiceNow support, troubleshooting, bug fixes, and root-cause analysis.
• Document policies, procedures, and SDLC controls; review requirements for proper estimation.
• Collaborate with process managers to understand requirements and areas for improvement.
• Mentor and share knowledge with the Service Management team; stay current with ServiceNow practices.

Skills

Clear written and verbal communication

Mentoring and guiding teammates

Collaboration across departments

Problem-solving aptitude

Adaptability to new technologies

Education

ITIL Foundation certification

High school diploma or GED

Tools

ServiceNow

Azure DevOps

GitHub

Jenkins

GitLab

REST APIs

IntegrationHub

SSO

SAML

LDAP

Web Services

HTML

CSS

AngularJS

Bootstrap

Job description

Healthfirst seeks a Senior ServiceNow Developer to mature the ServiceNow platform and support the Service Management practice. You will design, build, test, and deploy solutions with business units and process managers to support maintenance, continual service improvement, and new capabilities.

You will integrate with Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs and IntegrationHub, while expanding DevOps capabilities like Change Management, Release Management,