Senior ServiceNow Delivery Lead & Program Manager

Accenture PLC; Orlando (FL); On-site; USD 95,000 - 210,000; Full time

Job summary

Accenture PLC seeks a Senior ServiceNow Delivery Lead to guide engagements from post-sales through successful delivery, ensuring scope, deliverables, budget and client outcomes. You will drive project teams, manage client relationships and advance service offerings in ServiceNow deployments.

Travel up to 100% may be required; you’ll partner with ServiceNow account teams, apply ITIL-aligned practices, and mentor others while delivering measurable value to enterprise clients.

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certification.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

Skills

ServiceNow

Project Management

Stakeholder communication

Leadership

Consulting

Education

Bachelor's degree or equivalent

Tools

MS Project

Job description

Accenture PLC seeks a Senior ServiceNow Delivery Lead to guide engagements from post-sales through successful delivery, ensuring scope, deliverables, budget and client outcomes. You will drive project teams, manage client relationships and advance service offerings in ServiceNow deployments.

Travel up to 100% may be required; you’ll partner with ServiceNow account teams, apply ITIL-aligned practices, and mentor others while delivering measurable value to enterprise clients.