Senior ServiceNow Delivery Lead Manager

Accenture; Chicago (IL); On-site; USD 87,000 - 230,000; Full time

Job summary

Accenture seeks a ServiceNow Delivery Lead Manager to guide the successful delivery of ServiceNow solutions in client consulting environments. You will lead post-sales engagements, manage delivery scope, and ensure client outcomes while coordinating cross-functional teams.

The role emphasizes process orientation, stakeholder management, and staying current with ServiceNow offerings. Travel may be required; strong PM experience and ITIL foundations are preferred.

Qualifications

• Minimum 5 years experience with ServiceNow
• Experience implementing ServiceNow modules in a consulting environment is preferred
• ITIL Foundations certification is a plus

Responsibilities

• Lead consulting engagements from post-sales stage to successful delivery including scope, deliverables, budget, client satisfaction and outcomes
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare client-facing and internal deliverables (project plan, issues/risk registers, weekly status reports)
• Identify opportunities to provide additional value and collaborate with ServiceNow account teams
• Drive continuous improvements of methodologies based on client experience

Skills

ServiceNow

Project management

Leadership

Client focus

Analytical skills

Education

Bachelor's degree

Tools

MS Project

ServiceNow CIS

ServiceNow CSA

ITIL Foundations

Job description

Accenture seeks a ServiceNow Delivery Lead Manager to guide the successful delivery of ServiceNow solutions in client consulting environments. You will lead post-sales engagements, manage delivery scope, and ensure client outcomes while coordinating cross-functional teams.

The role emphasizes process orientation, stakeholder management, and staying current with ServiceNow offerings. Travel may be required; strong PM experience and ITIL foundations are preferred.