Senior ServiceNow Delivery Lead (Global)

Accenture PLC; Carmel (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead to guide enterprise deployments from post-sales through successful delivery. You will manage project scope, budgets, and client satisfaction while steering teams across consulting and ServiceNow practices.

The role emphasizes governance, risk management, and continuous improvement of delivery methodologies, with opportunities for training and certification. Travel may be required based on client needs.

Qualifications

• Minimum 5 years knowledge and experience with or implementing ServiceNow
• Completed ServiceNow CSA certification
• Minimum of 1 CIS certification
• Bachelor's degree or equivalent work experience

Responsibilities

• Lead consulting engagements from post sales to successful delivery
• Manage all aspects of project and solution delivery
• Lead and manage the implementation project team
• Prepare client-facing and internal deliverables (project plan, risk register, status reports)
• Identify opportunities to provide additional value to clients and coordinate with ServiceNow account teams
• Drive improvements to implementation methodology and service offerings
• Demonstrated ability to influence sponsors and stakeholders in governance and PM problems

Skills

ServiceNow

Project management

Stakeholder management

ITIL awareness

Education

Bachelor's degree

Tools

MS Project

Job description

Accenture is seeking a ServiceNow Delivery Lead to guide enterprise deployments from post-sales through successful delivery. You will manage project scope, budgets, and client satisfaction while steering teams across consulting and ServiceNow practices.

The role emphasizes governance, risk management, and continuous improvement of delivery methodologies, with opportunities for training and certification. Travel may be required based on client needs.