Senior ServiceNow Delivery Lead Manager

Accenture; Nashville (TN); On-site; USD 120,000 - 210,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead Manager to oversee successful delivery of ServiceNow solutions within a client consulting environment. You’ll develop in the ServiceNow platform for clients, stay current with new offerings, and maintain process-oriented project governance.

The role involves leading engagements, managing project teams, preparing plans and status reports, and identifying opportunities to add value with ServiceNow solutions. Travel may be required.

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification – ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Influence and consult with sponsors/stakeholders in solving governance and PM/technical problems.
• Access to training and certification opportunities as a ServiceNow team member.

Skills

ServiceNow

Project management

Stakeholder management

Leadership

Problem solving

Education

Bachelor’s degree or equivalent

Tools

MS Project

ServiceNow

Job description

Accenture is seeking a ServiceNow Delivery Lead Manager to oversee successful delivery of ServiceNow solutions within a client consulting environment. You’ll develop in the ServiceNow platform for clients, stay current with new offerings, and maintain process-oriented project governance.

The role involves leading engagements, managing project teams, preparing plans and status reports, and identifying opportunities to add value with ServiceNow solutions. Travel may be required.