Senior ServiceNow Delivery Lead

Accenture PLC; Saint Petersburg (FL); Presencial; USD 90.000 - 170.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Senior ServiceNow Delivery Lead to drive engagements from post‑sales through successful delivery, ensuring scope, budget, and client outcomes are met. You will manage the project team, deliver client‑facing artifacts, and collaborate with ServiceNow account teams to expand value.

Travel may be required; strong ITSM/ITIL experience and certifications are essential. A Bachelor’s degree and 5+ years of ServiceNow work are required, with MS Project proficiency and consulting

Formación

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsabilidades

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Conocimientos

Project management

Stakeholder communication

Leadership

Consulting

Solution delivery

Educación

Bachelor's degree or equivalent

Herramientas

MS Project

ServiceNow

Descripción del empleo

Accenture is seeking a Senior ServiceNow Delivery Lead to drive engagements from post‑sales through successful delivery, ensuring scope, budget, and client outcomes are met. You will manage the project team, deliver client‑facing artifacts, and collaborate with ServiceNow account teams to expand value.

Travel may be required; strong ITSM/ITIL experience and certifications are essential. A Bachelor’s degree and 5+ years of ServiceNow work are required, with MS Project proficiency and consulting