Senior ServiceNow Delivery Lead — Hybrid, Growth Path

Atos; United States; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Pension Scheme

Private medical cover

Income Protection

Life Assurance

25 days paid leave

Flex benefits program

Job summary

Atos in the United Kingdom is seeking a Senior Technical Consultant to partner with customers, translate business and technical requirements, and lead technical delivery of chosen designs.

The role focuses on Enterprise Service Management and SaaS delivery, with ServiceNow or equivalent ITSM tools and ITSM ITBM ITOM CSM/HR; security clearance is required. You will lead workshops, engage customers, and mentor teams while collaborating with Pre‑Sales and Delivery.

Qualifications

• 3+ years of software implementation experience in either a development or consulting role.
• Proven leadership skills in managing small teams and projects.
• Ability to produce documentation at various levels including technical and customer facing.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow ITSM areas like ITSM, ITBM, ITOM, CSM or HR products are desirable.
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• Must be prepared to travel.
• Must have legal authorisation to work in the UK.

Responsibilities

• Preparing and running functional design workshops, creating design specifications based on out‑of‑the‑box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Working with the Pre‑Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proofs of concept designs and responses to technical and business enquiries.
• Hands‑on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
• Support the development and growth of the services delivered by Engage ESM practices.
• Excellent verbal and written communication skills required.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

Skills

Software implementation

Leadership

Documentation

ITSM knowledge

ServiceNow expertise

ITSM certifications

APIs REST/SOAP

Databases

Travel readiness

UK work authorization

Tools

ServiceNow

Job description

Atos in the United Kingdom is seeking a Senior Technical Consultant to partner with customers, translate business and technical requirements, and lead technical delivery of chosen designs.

The role focuses on Enterprise Service Management and SaaS delivery, with ServiceNow or equivalent ITSM tools and ITSM ITBM ITOM CSM/HR; security clearance is required. You will lead workshops, engage customers, and mentor teams while collaborating with Pre‑Sales and Delivery.