Senior ServiceNow & ITSM Solutions Lead

Atos; United States; Hybrid; USD 79,000 - 119,000; Full time

Benefits offered by this job

Pension Scheme

Private medical cover

Income Protection

Life Assurance

25 days paid leave + National Holidays

Flex benefits program

Job summary

GroupAtos Group is seeking a Senior Technical Consultant to translate customer requirements into technical designs and lead the delivery of ServiceNow-based solutions. You will run design workshops, engage with customers, and collaborate with Pre-Sales and Delivery teams to craft compelling proposals.

Location is hybrid with UK security clearance and travel as needed. The role offers opportunities to lead initiatives, mentor peers, and advance within Engage ESM practices.

Qualifications

• 3+ years of software implementation experience in either a development or consulting role.
• Proven leadership skills in managing small teams and projects.
• Ability to produce documentation at various levels including technical and customer facing.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• Must be prepared to travel.
• Must have legal authorisation to work in the UK.

Responsibilities

• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
• Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
• Support the development and growth of the services delivered by Engage ESM practices.
• Excellent verbal and written communication skills required.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

Skills

Software implementation

Leadership skills

Documentation skills

ITSM knowledge

ServiceNow

REST APIs

SOAP

XML

JSON

Scripting languages

Perl

JavaScript

Python

Shell

Databases

Security clearance

Job description

GroupAtos Group is seeking a Senior Technical Consultant to translate customer requirements into technical designs and lead the delivery of ServiceNow-based solutions. You will run design workshops, engage with customers, and collaborate with Pre-Sales and Delivery teams to craft compelling proposals.

Location is hybrid with UK security clearance and travel as needed. The role offers opportunities to lead initiatives, mentor peers, and advance within Engage ESM practices.