Senior ServiceNow Delivery Lead IT Transformation

Accenture PLC

Houston (TX)

On-site

USD 150,000 - 210,000

Full time

8 hours ago

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Job summary

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to drive successful delivery of ServiceNow solutions in client consulting environments. You will lead post-sales engagements, manage delivery scope, budget, risk, and client satisfaction.

The role requires 10+ years in enterprise technology, 6+ years with ServiceNow, and 4+ years of delivery leadership with senior stakeholders. Certification in ServiceNow or strong platform experience is required, with opportunities for advanced

Qualifications

10+ years delivering enterprise technology or digital transformations.
6+ years delivering and governing ServiceNow implementations.
4+ years client-facing delivery leadership with senior stakeholders.
ServiceNow System Administrator certification or 5+ years ServiceNow platform experience.
Bachelor’s degree or equivalent professional experience (minimum 12 years total).

Responsibilities

Lead consulting engagements from post-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
Manage all aspects of project delivery and solution delivery.
Lead and manage the implementation project team.
Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
Strong background working with Enterprise Software companies and/or Consulting companies.
Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.