Senior ServiceNow Delivery Lead

Accenture PLC; Charlotte (NC); On-site; USD 120,000 - 260,000; Full time

Job summary

Accenture PLC is seeking a ServiceNow Delivery Lead Senior Manager to drive successful delivery of ServiceNow solutions in a client consulting environment. You will lead engagements, manage multi-workstream deployments, and guide teams to achieve business outcomes while collaborating with account teams and stakeholders.

The role requires extensive experience in enterprise software, strong leadership, and a track record of delivering complex programs in a consulting setting, with possible travel

Qualifications

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs.
• Minimum of 6 years of hands-on experience delivering and governing ServiceNow implementations.
• Minimum of 4 years of experience providing client-facing delivery leadership with senior stakeholders.
• ServiceNow System Administrator certification or minimum 5 years of demonstrated platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client facing and internal deliverables such as project plans, issues/risk registers and weekly status reports.
• Identify opportunities to provide additional value to clients and coordinate with ServiceNow account teams.

Skills

Delivery leadership

ServiceNow

Enterprise software

Consulting

Stakeholder management

Education

Bachelor’s degree or equivalent professional experience

Tools

ServiceNow

Job description

Accenture PLC is seeking a ServiceNow Delivery Lead Senior Manager to drive successful delivery of ServiceNow solutions in a client consulting environment. You will lead engagements, manage multi-workstream deployments, and guide teams to achieve business outcomes while collaborating with account teams and stakeholders.

The role requires extensive experience in enterprise software, strong leadership, and a track record of delivering complex programs in a consulting setting, with possible travel