Senior ServiceNow Delivery Lead – Enterprise Programs

Accenture; Hartford (CT); Sur place; USD 133 000 - 261 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Résumé du poste

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to spearhead successful ServiceNow solution deliveries in a client consulting setting. You will organize cross‑functional teams, drive project outcomes, and ensure client value while navigating complex enterprise programs.

The role requires deep experience with ServiceNow deployments, ITIL processes, and stakeholder engagement, offering access to strong training and career growth within Accenture’s ServiceNow practice.

Qualifications

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
• Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs.
• Minimum of 4 years of experience providing client‑facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Responsabilités

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

Connaissances

Lead leadership

Executive presence

Analytical skills

Customer focus

Strategic & hands-on

Formation

Bachelor’s degree or equivalent

Outils

ServiceNow

ITIL Foundations

Description du poste

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to spearhead successful ServiceNow solution deliveries in a client consulting setting. You will organize cross‑functional teams, drive project outcomes, and ensure client value while navigating complex enterprise programs.

The role requires deep experience with ServiceNow deployments, ITIL processes, and stakeholder engagement, offering access to strong training and career growth within Accenture’s ServiceNow practice.