Senior ServiceNow Delivery Lead — Enterprise Programs

Accenture PLC; Bentonville (AR); On-site; USD 74,000 - 219,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to oversee successful delivery of ServiceNow solutions in a consulting environment. You will drive engagements from post-sales through delivery, manage multi‑workstream implementations, and lead project teams with senior stakeholders.

The role emphasizes governance, value delivery, and client relationship management. You will also pursue continuous improvement of delivery methodologies, grow the practice, and collaborate with

Qualifications

• 10+ years of experience delivering enterprise technology or digital transformation programs.
• 6+ years hands-on experience delivering and governing ServiceNow implementations, including multi-workstream programs.
• 4+ years of client-facing delivery leadership with senior stakeholders and sponsors.
• ServiceNow System Administrator certification or 5+ years platform experience.
• Bachelor’s degree or equivalent professional experience (12+ years total).

Responsibilities

• Lead engagements from post-sales to successful delivery in scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables such as project plans, risk registers, and weekly status reports.
• Identify opportunities to provide additional value and coordinate with ServiceNow account teams.
• Drive improvements to implementation methodology and service offerings based on client experiences.
• Lead deployment of Enterprise Software solutions in client environments.
• Influence and consult with sponsors/stakeholders to solve governance and business process problems.
• Have access to training and certification opportunities as a ServiceNow Delivery Lead Senior Manager.

Skills

Delivery leadership

ServiceNow implementations

Enterprise software

Client leadership

Project governance

ITIL Foundations

PMP certification

Executive presence

Education

Bachelor's degree or equivalent

Tools

ServiceNow platform

Job description

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to oversee successful delivery of ServiceNow solutions in a consulting environment. You will drive engagements from post-sales through delivery, manage multi‑workstream implementations, and lead project teams with senior stakeholders.

The role emphasizes governance, value delivery, and client relationship management. You will also pursue continuous improvement of delivery methodologies, grow the practice, and collaborate with