Senior ServiceNow Delivery Lead — Enterprise Programs

Accenture PLC; Saint Petersburg (FL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to orchestrate successful ServiceNow implementations in a client consulting environment. You will lead post-sales engagements, manage multi-workstream delivery, and ensure business outcomes.

You will mentor delivery teams, engage with senior stakeholders, and drive process improvements while upholding Accenture’s standards and methodologies.

Qualifications

• Minimum 10+ years delivering enterprise technology/digital programs.
• Minimum 6 years hands-on ServiceNow implementations experience.
• Minimum 4 years client-facing delivery leadership with executives.
• ServiceNow Administrator certification or equivalent platform experience.
• Bachelor’s degree or equivalent experience (12+ years total).

Responsibilities

• Lead engagements from post-sales to delivery success (scope, deliverables, budget, client satisfaction).
• Manage all aspects of project and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables (project plan, risk register, weekly status).
• Identify opportunities to add value and collaborate with ServiceNow account teams.
• Drive improvements to delivery methodology and offerings based on client experience.
• Demonstrated ability to influence and consult with sponsors to solve governance/PM/technical problems.
• Access to training and certification opportunities as part of Accenture's ServiceNow group.

Skills

Delivery leadership

Client engagement

Strategic influence

Executive communication

Leadership of leaders

Education

Bachelor's degree

ServiceNow Administrator certification

Tools

ServiceNow

Job description

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to orchestrate successful ServiceNow implementations in a client consulting environment. You will lead post-sales engagements, manage multi-workstream delivery, and ensure business outcomes.

You will mentor delivery teams, engage with senior stakeholders, and drive process improvements while upholding Accenture’s standards and methodologies.