Senior ServiceNow Delivery Leader

Accenture PLC; Arlington (VA); On-site; USD 68,000 - 201,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to drive successful delivery of ServiceNow solutions in a client consulting environment. The role requires hands-on leadership and a track record with enterprise software platforms.

You will lead engagements, manage multi-workstream delivery, and collaborate with account teams to advance client outcomes. Travel may be required; opportunities for ongoing training are available.

Qualifications

• Minimum 10+ years delivering enterprise technology or digital transformation programs.
• At least 6 years delivering and governing ServiceNow implementations in complex programs.
• Minimum 4 years in client-facing delivery leadership with senior stakeholders and executives.
• ServiceNow System Administrator certification or 5+ years of platform experience.
• Bachelor’s degree or equivalent experience (12+ years total).

Responsibilities

• Lead engagements from post-sales to successful delivery of project scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value and coordinate with ServiceNow account teams.
• Drive continuous improvements of our implementation methodology and service offerings.
• Proven experience deploying Enterprise Software solutions in client environments.
• Influence and consult with sponsors/stakeholders to solve governance, program/project management, business process and technical problems.
• Access to training and certification opportunities as part of the ServiceNow Business Group.

Skills

10+ years of experience delivering

6 years hands-on ServiceNow

4 years client-facing delivery

ServiceNow Admin cert or 5+ years

Bachelor degree or 12+ years total

Education

Bachelor’s degree or equivalent

Job description

Accenture is seeking a ServiceNow Delivery Lead Senior Manager to drive successful delivery of ServiceNow solutions in a client consulting environment. The role requires hands-on leadership and a track record with enterprise software platforms.

You will lead engagements, manage multi-workstream delivery, and collaborate with account teams to advance client outcomes. Travel may be required; opportunities for ongoing training are available.