Senior ServiceNow Architect - Remote Enterprise IT Lead

Cognizant; Hartford (CT); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior ServiceNow Solution Architect to lead enterprise-scale transformations. You will oversee architecture, governance, and delivery across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping while guiding integrations with cloud platforms and enterprise apps.

You will partner with senior leaders to align platform capabilities with business goals, provide technical leadership, and support pre-sales activities.

Qualifications

• 20+ years of IT experience with enterprise technology consulting and architecture.
• 10+ years of hands-on ServiceNow architecture and implementation experience.
• Proven success leading multiple enterprise-scale ServiceNow implementations.
• Deep expertise in ServiceNow platform architecture, governance, integrations, security and best practices.
• Strong executive communication, stakeholder management, consulting, and leadership skills.
• Experience leading global, cross-functional teams across architecture, development, and delivery disciplines.

Responsibilities

• Lead end-to-end architecture, strategy, and delivery for large-scale ServiceNow transformation programs.
• Define scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards and governance practices.
• Architect and guide implementations across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping.
• Drive integration strategies between ServiceNow, cloud platforms, enterprise applications, and third-party systems.
• Partner with executive stakeholders, business leaders, and technology teams to align platform capabilities with business objectives.
• Provide technical leadership, mentorship, and architectural oversight throughout the solution lifecycle.
• Support solution development, estimation, pre-sales activities, and client workshops while promoting innovation and platform modernization.

Skills

Executive communication

Stakeholder management

Leadership

Global cross-functional leadership

Architectural governance

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

ServiceNow CSM

ServiceNow FSM

HRSD

SPM

CMDB

Discovery

Service Mapping

Event Management

IntegrationHub

REST APIs

SOAP APIs

Job description

Cognizant is seeking a Senior ServiceNow Solution Architect to lead enterprise-scale transformations. You will oversee architecture, governance, and delivery across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping while guiding integrations with cloud platforms and enterprise apps.

You will partner with senior leaders to align platform capabilities with business goals, provide technical leadership, and support pre-sales activities.