Senior ServiceNow Architect: Enterprise ITOM & CMDB

eTelligent Group LLC; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

eTel is seeking a Senior ServiceNow Architect to design and implement enterprise-scale ServiceNow solutions across multiple business units. You will lead ITSM, CMDB/CSDM strategies, and integration patterns with REST/SOAP, MID Server, and SSO/SAML.

The role requires 8+ years in ServiceNow/ESM architecture, federal experience, and ownership of multi-module architectures. Security, data governance, and architectural best practices are central to this position; a CMA or CTA is preferred.

Qualifications

• 8+ years of ServiceNow/ESM architecture experience.
• Designing and implementing enterprise-scale ServiceNow solutions across multiple business units.
• Deep expertise in ITSM, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and major ITIL processes.
• Strong experience with CMDB and CSDM, including CI relationships, data governance, service modeling, and CMDB health.
• Experience with ServiceNow products such as ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM/GRC.
• Extensive integration experience using REST/SOAP APIs, Scripted REST APIs, MID Server, OAuth, SSO/SAML, LDAP, web services, and enterprise integration patterns.
• Experience defining integration architecture, security architecture, data architecture, and application architecture for ServiceNow.
• Experience developing architectural documents, solution designs, data-flow diagrams, integration designs, and roadmaps.
• Experience establishing development standards, governance, coding standards, and architectural best practices.
• Ability to conduct architecture reviews and identify performance, security, scalability risks.

Responsibilities

• Designing and implementing enterprise-scale ServiceNow solutions across multiple business units.
• Developing technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
• Establishing ServiceNow development standards, governance frameworks, coding standards, and architectural best practices.
• Conducting architecture reviews and code/design reviews to identify risks related to performance, security, scalability, and maintainability.

Skills

ServiceNow Architecture

ITSM/ITOM

CSDM/CMDB

API integration

Tools

REST/SOAP APIs

MID Server

SAML/SSO

LDAP

Job description

eTel is seeking a Senior ServiceNow Architect to design and implement enterprise-scale ServiceNow solutions across multiple business units. You will lead ITSM, CMDB/CSDM strategies, and integration patterns with REST/SOAP, MID Server, and SSO/SAML.

The role requires 8+ years in ServiceNow/ESM architecture, federal experience, and ownership of multi-module architectures. Security, data governance, and architectural best practices are central to this position; a CMA or CTA is preferred.