ServiceNow Architect

Euclid Innovations; Dallas (TX); On-site; USD 130,000 - 160,000; Part time

Job summary

A technology consulting company in Dallas is seeking a ServiceNow Architect with over 10 years of experience to lead the architecture and implementation of ServiceNow solutions focusing on CMDB and Business Continuity Management. The ideal candidate will drive strategies and mentor junior staff while ensuring data integrity and compliance with organizational standards. Strong familiarity with ITIL and agile methodologies is required, along with relevant certifications.

Qualifications

• 10+ years of ServiceNow experience including development and architecture.
• Hands-on experience with CMDB and Discovery.
• Proven experience implementing BCM workflows.

Responsibilities

• Lead implementation and maintenance of CMDB.
• Design BCM workflows and integrate ServiceNow with external systems.
• Mentor junior developers and support platform upgrades.

Skills

ServiceNow experience

CMDB management

CSDM knowledge

Business Continuity Management (BCM)

ITIL v4 familiarity

Integration Hub proficiency

Agile/Scrum methodology

Education

ServiceNow Certified System Administrator

ITIL v3/v4 Foundation

Tools

ServiceNow GRC

REST/SOAP APIs

Job description

We are seeking a highly experienced ServiceNow Architect with deep platform knowledge and a proven track record in delivering complex ServiceNow solutions across CMDB, CSDM, and Business Continuity Management (BCM). This strategic role will drive the architecture, design, and implementation of scalable solutions that support enterprise service management, IT operations, and business continuity initiatives.

Key Responsibilities

• Lead and own the implementation, structure, and ongoing maintenance of CMDB, ensuring data integrity, CI accuracy, and relationship mapping.
• Align CMDB structure to Common Service Data Model (CSDM) standards and champion its adoption across business and IT stakeholders.
• Design and configure Business Continuity Management (BCM) workflows, including risk assessments, impact analyses, continuity planning, and testing scenarios.
• Collaborate cross-functionally with risk, compliance, IT, and continuity teams to ensure alignment with organizational resilience goals.
• Integrate ServiceNow with external systems and data sources via REST/SOAP APIs and MID Servers.
• Develop and enforce data governance, normalization, and integrity strategies across CMDB and BCM environments.
• Mentor and guide junior developers on architecture standards, code reviews, and platform best practices.
• Support platform upgrades, performance optimization, and patching activities.
• Build and maintain dashboards, executive reports, and visualizations for CMDB, CSDM, and BCM metrics and KPIs.

Required Skills & Experience

• 10+ years of ServiceNow experience with expertise in development, administration, and architecture.
• Extensive hands-on experience with CMDB, including Discovery, Service Mapping, and data integrations.
• Deep understanding and practical implementation of CSDM v3+ and related data modeling.
• Proven experience implementing and enhancing BCM modules and workflows within ServiceNow.
• Strong familiarity with ITSM, ITOM, and ITIL v4 frameworks.
• Experience with ServiceNow GRC, SecOps, or similar risk/compliance modules is a plus.
• Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space, Service Portal and OOB
• Proficiency in Integration Hub, Service Graph Connector, and platform automation tools.
• Exposure to Service Portal, Workspaces, and OOB/custom widgets.
• Agile/Scrum methodology experience and team collaboration in an enterprise environment.
• Experience in disaster recovery planning and enterprise risk management is a strong plus.

Certifications

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Application Developer – Nice to have
• ServiceNow Implementation Specialist – ITSM, ITOM, or BCM – Nice to have
• ITIL v3/v4 Foundation – Nice to have

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting
• Industries
• Software Development