Senior ServiceNow Architect — Enterprise ITSM & CMDB Leader

Tata Consultancy Services

Houston (TX)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan and Bonus

Job summary

Tata Consultancy Services in Houston, TX, seeks a Senior ServiceNow Architect with 10+ years in IT and 7+ in ServiceNow to lead enterprise-scale implementations across HRSD, ITSM, CMDB and more. The role emphasizes governance, data quality, and cross‑platform integrations, with hands-on design using Flow Designer, Integration Hub, MID Server, and REST/SOAP APIs.

Expect leadership in architecture workshops, roadmaps, and technical governance, plus mentoring of developers.

Qualifications

10+ years of overall IT experience with 7+ years as a ServiceNow Technical/Solution Architect.
Strong expertise in HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist.
Proven experience in enterprise-scale ServiceNow architecture, solution design, and governance.
Deep understanding of CMDB strategy, data governance, service mapping, and CSDM implementation.
Hands-on expertise with Flow Designer, Integration Hub, MID Server, REST/SOAP APIs, and automation frameworks.
Experience designing and implementing security, risk, compliance, and business continuity solutions on ServiceNow.
Strong knowledge of ITIL processes, service management best practices, and digital transformation initiatives.
Experience with cloud integrations (Azure/AWS), enterprise applications, and cross-platform integrations.
Ability to lead architecture workshops, stakeholder discussions, roadmap planning, and technical governance reviews.
Strong leadership, mentoring, Agile/Scrum delivery, communication, and client-facing consulting skills.

Responsibilities

Define and govern the overall ServiceNow platform architecture ensuring scalability, security, performance, and alignment with enterprise standards.
Lead solution design and architecture for HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist implementations.
Drive CMDB and CSDM strategy, ensuring data quality, service mapping, governance, and operational excellence.
Design and oversee integrations with enterprise applications, cloud platforms, security tools, and third-party systems using REST/SOAP APIs, Integration Hub, and MID Servers.
Provide technical leadership and governance by reviewing solution designs, enforcing best practices, and ensuring platform compliance.
Collaborate with business stakeholders and leadership teams to translate business requirements into scalable ServiceNow solutions and strategic roadmaps.
Lead platform modernization, automation, and AI initiatives, leveraging Flow Designer, AIOps, and Now Assist capabilities to improve efficiency and user experience.
Mentor and guide ServiceNow developers, administrators, and consultants, ensuring high-quality delivery and technical excellence.
Support large-scale ServiceNow implementations, upgrades, releases, and platform optimization initiatives across multiple business functions.
Drive Agile delivery, risk management, and stakeholder communication, ensuring successful project execution, business value realization, and customer satisfaction.