Senior ServiceNow Administrator — Secret-Cleared, Hybrid Role

PGTEK; Montgomery (AL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Vision Plan

Dental Insurance

Life Insurance

401(k) Matching

Disability Insurance

Education Assistance

Job summary

PGTEK is seeking a Senior ServiceNow Administrator with an active Secret clearance to support a federal client in a secure, compliant environment. You will administer, configure, and sustain the ServiceNow platform across Development, Test, and Production while ensuring platform stability.

The role requires ITSM, CMDB, and Flow Designer expertise, with DoD/regulatory experience. You will mentor junior staff and collaborate with government stakeholders on upgrades, integrations, and security

Qualifications

• Active Secret security clearance and U.S. citizenship required.
• 5–8+ years hands-on ServiceNow administration experience.
• Strong ITSM, CMDB, Service Catalog, and Flow Designer knowledge.
• Experience supporting DoD/regulatory environments and federal cybersecurity.
• Proven troubleshooting and stakeholder communication skills.
• IAT Level II certification or equivalent security credential.

Responsibilities

• Administer, maintain, and support ServiceNow across environments, including upgrades and patches.
• Manage users, roles, ACLs, and security policies per federal requirements.
• Monitor performance; provide Tier 2/3 support and issue resolution.
• Coordinate update sets, releases, and deployment across instances.
• Configure Business Rules, UI Policies, Client Scripts, and Flow Designer workflows.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Develop workflows to improve operational efficiency.
• Ensure compliance with NIST RMF, FISMA, and STIG requirements.
• Prepare ATO documents and POA&M remediation activities.
• Collaborate with ISSO/ISSM and cybersecurity teams.
• Support REST and SOAP API integrations and CAC/PIV auth.
• Mentor junior staff and contribute to roadmap and briefings.

Skills

Active Secret clearance

ServiceNow admin

ITSM processes

CMDB management

Flow Designer

Security compliance (NIST RMF/STIG)

API integrations (REST/SOAP CAC/PIV)

Technical communication

Tools

ServiceNow Platform

Job description

PGTEK is seeking a Senior ServiceNow Administrator with an active Secret clearance to support a federal client in a secure, compliant environment. You will administer, configure, and sustain the ServiceNow platform across Development, Test, and Production while ensuring platform stability.

The role requires ITSM, CMDB, and Flow Designer expertise, with DoD/regulatory experience. You will mentor junior staff and collaborate with government stakeholders on upgrades, integrations, and security