Junior ServiceNow Administrator — Active Secret Clearance

PGTEK; Mechanicsburg (Cumberland County); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Education Assistance

Job summary

PGTEK is hiring a Junior ServiceNow Administrator to support a DoD cloud platform program. You will help administer, configure, and maintain ServiceNow in a hybrid, DoD-friendly environment, collaborating with senior engineers to deliver reliable service across multiple environments.

This early-career role emphasizes platform administration, ITSM fundamentals, and basic scripting, with opportunities to grow in platform integration, automation, and federal mission support.

Qualifications

• Active Secret clearance and U.S. citizenship.
• 1–3 years hands-on ServiceNow administration experience.
• Familiarity with ITSM concepts and ITIL v3/v4.
• Experience with REST APIs, MID Servers, and integrations.

Responsibilities

• Perform day-to-day ServiceNow administration including users, roles, ACLs, and forms.
• Support ITSM processes: Incident, Problem, Change, Request/Service Catalog, CMDB.
• Develop and maintain catalog items, workflows, and basic scripts under senior guidance.
• Troubleshoot platform issues and coordinate with ServiceNow support as needed.
• Assist with upgrades, patching, and testing update sets across environments.
• Maintain CMDB accuracy and support discovery and data integrity.
• Develop reports and dashboards for operations and leadership.
• Document processes and RMF/compliance-related records.

Skills

ServiceNow admin

ITSM

JavaScript

Glide APIs

REST APIs

MID Servers

RMF

Security+

Education

DoD 8570 IAT Level II baseline (Security+ CE)

ServiceNow CSA

CIS-ITSM

Tools

None

Job description

PGTEK is hiring a Junior ServiceNow Administrator to support a DoD cloud platform program. You will help administer, configure, and maintain ServiceNow in a hybrid, DoD-friendly environment, collaborating with senior engineers to deliver reliable service across multiple environments.

This early-career role emphasizes platform administration, ITSM fundamentals, and basic scripting, with opportunities to grow in platform integration, automation, and federal mission support.