Senior ServiceNow Administrator - Hybrid (Secret Clearance)

PGTEK; Mechanicsburg (Cumberland County); Híbrido; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision plan

Dental insurance

Life Insurance

Short/Long-Term disability

Critical Illness insurance

401(k) match

Education Assistance

PTO & Holidays

Descripción de la vacante

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. This role administers, configures, maintains, and sustains the ServiceNow platform across multiple environments.

The ideal candidate has 5–8+ years of hands-on experience, an Active Secret clearance, ITIL v4 Foundation and DoD 8570/8140 IAT Level II certifications, and strong ITSM and compliance knowledge in regulated settings.

Formación

• Active Secret security clearance; U.S. citizenship required.
• 5–8+ years of hands-on ServiceNow administration experience.
• Strong ITSM, CMDB, Service Catalog, and Flow Designer knowledge.
• Experience with DoD or other highly regulated environments.

Responsabilidades

• Administer, maintain, and support ServiceNow across Development, Test, and Production.
• Manage users, roles, ACLs in accordance with federal policies.
• Monitor performance and provide Tier 2/3 support and troubleshooting.
• Coordinate updates, releases, and deployment across instances.
• Configure Business Rules, UI Policies, Client Scripts, and workflows.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Ensure compliance with NIST 800-53, RMF, FISMA, STIG.
• Lead and mentor junior staff and coordinate with government stakeholders.

Conocimientos

Senior ServiceNow administration

ITSM

Security compliance

Mentoring

Problem solving

Technical documentation

Educación

ITIL v4 Foundation

DoD 8570/8140 IAT Level II

Herramientas

ServiceNow Platform

Descripción del empleo

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. This role administers, configures, maintains, and sustains the ServiceNow platform across multiple environments.

The ideal candidate has 5–8+ years of hands-on experience, an Active Secret clearance, ITIL v4 Foundation and DoD 8570/8140 IAT Level II certifications, and strong ITSM and compliance knowledge in regulated settings.