Senior ServiceNow Admin — Active Secret Clearance (Hybrid)

PGTEK; Oklahoma City (OK); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical coverage with HSA option

Vision plan

Dental insurance

Life Insurance

Disability insurance (Short & Long)

Critical Illness insurance

401(k) plan with company matching

Pet insurance discount (ASPCA)

Employee Assistance Program

PTO and Holidays

Education Assistance Program

Job summary

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability, security, and continuous improvement.

The role requires hands-on ServiceNow experience, ITSM expertise, and familiarity with RMF/ STIG compliance. Hybrid work with weekly travel to project sites; candidates must reside within 90 minutes of Fort

Qualifications

• 5–8+ years of hands-on ServiceNow administration experience.
• DoD 8570/8140 IAT Level II certification or equivalent.
• Strong understanding of ITSM processes, CMDB, Service Catalog, and Flow Designer.
• Experience with ServiceNow upgrades, instance management, update sets, and release management.
• Experience in federal/regulatory environments and security posture.
• Excellent written and verbal communication and stakeholder coordination.

Responsibilities

• Administer, maintain, and support ServiceNow across Development, Test, and Production environments, including upgrades and patching.
• Manage users, groups, roles, and ACLs per federal security policies.
• Monitor platform performance and provide Tier 2/3 support and troubleshooting.
• Manage update sets, release management, and deployment processes across instances.
• Configure Business Rules, UI Policies, Client Scripts, Flow Designer, and Service Portal components.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Develop workflow automation to improve operational efficiency.
• Ensure compliance with NIST 800-53, RMF, FISMA, and STIG.
• Support ATO documentation and POA&M remediation.
• Coordinate with ISSO/ISSM and cybersecurity teams for audits.
• Support REST and SOAP APIs and CAC/PIV authentication.
• Mentor junior admins and contribute to roadmap and status updates to stakeholders.

Skills

ServiceNow administration

ITSM processes

Security/compliance

Root cause analysis

Stakeholder coordination

Education

DoD 8570/8140 IAT Level II certification

ITIL v4 Foundation

Tools

ServiceNow

CAC/PIV authentication

REST/SOAP API integrations

Job description

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability, security, and continuous improvement.

The role requires hands-on ServiceNow experience, ITSM expertise, and familiarity with RMF/ STIG compliance. Hybrid work with weekly travel to project sites; candidates must reside within 90 minutes of Fort