Senior ServiceNow Administrator | Secret Clearance | Hybrid

PGTEK; Ogden (UT); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical coverage with HSA

Vision plan

Dental coverage

Life Insurance

Disability insurance

Critical Illness insurance

401(k) matching

Pet insurance discount (ASPCA)

Employee Assistance Program

PTO & Holidays

Education Assistance after 12 months

Job summary

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability and security.

The role requires hands-on ServiceNow expertise, ITSM process knowledge, and familiarity with RMF, STIG, and NIST controls. Travel weekly to project sites within 90 minutes of Fort Meade, Ogden, or other listed locations.

Qualifications

• Active Secret clearance required and U.S. citizenship.
• 5–8+ years of hands-on ServiceNow administration experience.
• DoD 8570/8140 IAT Level II certification (e.g., Security+ CE).
• Strong ITSM, CMDB, Service Catalog, and Flow Designer skills.
• Experience in federal/regulatory environments and security compliance.

Responsibilities

• Administer, maintain, and support ServiceNow across Development, Test, and Production with upgrades and patching.
• Manage users, groups, roles, and ACLs per security policies.
• Monitor performance, provide Tier 2/3 support and troubleshoot escalated issues.
• Handle update sets, release management, and cross-instance deployments.
• Configure Business Rules, UI Policies, Client Scripts, and Flow Designer workflows.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Develop workflow automation to improve efficiency.
• Ensure compliance with NIST 800-53, RMF, FISMA, and STIG.
• Coordinate with ISSO/ISSM and cybersecurity teams for audit readiness.
• Assist with REST/SOAP integrations and CAC/PIV authentication.

Skills

ITSM processes

CMDB management

Flow Designer

Troubleshooting

Stakeholder coordination

Education

DoD 8570/8140 IAT Level II certification

ServiceNow CSA

ServiceNow CIS

ITIL v4 Foundation

Tools

ServiceNow Platform

Update Sets

REST/SOAP integrations

Job description

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability and security.

The role requires hands-on ServiceNow expertise, ITSM process knowledge, and familiarity with RMF, STIG, and NIST controls. Travel weekly to project sites within 90 minutes of Fort Meade, Ogden, or other listed locations.