ServiceNow Administrator (Secret Clearance) – DoD Hybrid

PGTEK; Oklahoma City (OK); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

PPO medical coverage

Health Savings Account (HSA) option

401(k) matching

Paid time off

Job summary

PGTEK is seeking a Junior ServiceNow Administrator to support a DoD cloud platform program. You will work with senior engineers to administer, configure, and maintain ServiceNow across a DoD hybrid-cloud environment.

This role is ideal for an early-career professional with ITSM knowledge, basic scripting, and a foundation in platform administration. Hybrid work onsite as required at customer locations.

Qualifications

• 1–3 years of hands-on ServiceNow administration experience.
• Solid foundation in ITSM concepts and ITIL v3/v4 principles.
• Familiarity with JavaScript and ServiceNow scripting fundamentals (Glide APIs, business rules, client scripts).
• Active Secret clearance with DoD RMF awareness.

Responsibilities

• Perform day-to-day ServiceNow administration including users, roles, ACLs, forms, and notifications.
• Support ITSM processes: Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Build/work on catalog items, workflows, Flow Designer, and basic scripting under guidance.
• Assist with platform upgrades, patches, cloning, and testing update sets.
• Maintain CMDB records and support discovery/integrity initiatives.
• Develop reports/dashboards for operations and leadership visibility.

Skills

ServiceNow administration

ITSM concepts

JavaScript

Glide APIs

RMF/DoD security

Troubleshooting

Documentation

Education

DoD 8570/8140 IAT Level II baseline certification

Tools

ServiceNow

REST APIs

MID Servers

CMDB

Discovery

Job description

PGTEK is seeking a Junior ServiceNow Administrator to support a DoD cloud platform program. You will work with senior engineers to administer, configure, and maintain ServiceNow across a DoD hybrid-cloud environment.

This role is ideal for an early-career professional with ITSM knowledge, basic scripting, and a foundation in platform administration. Hybrid work onsite as required at customer locations.