Senior ServiceNow Administrator - Secret Clearance (Hybrid)

PGTEK; Fort Meade (MD); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Vision plan

Dental insurance

Life Insurance

Disability insurance

401(k) matching

Pet insurance discount

Employee Assistance Program

PTO & Holidays

Education assistance

Job summary

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability, security, and continuous improvement.

Responsibilities include managing users and ACLs, performing upgrades, and coordinating with government stakeholders. The role requires DoD/regulatory experience, strong ITSM knowledge, and a hands-on approach

Qualifications

• 5–8+ years of hands-on ServiceNow administration experience.
• DoD 8570/8140 IAT Level II certification (e.g., Security+ CE) or equivalent.
• Strong ITSM, CMDB, Service Catalog, and Flow Designer knowledge.
• Experience with platform upgrades, instance management, updates, and releases.
• Experience in federal DoD or highly regulated environments.
• Active Secret security clearance and U.S. citizenship.

Responsibilities

• Administer, maintain, and support ServiceNow across Development, Test, and Production environments.
• Manage users, groups, roles, and ACLs per federal security policies.
• Monitor performance and provide Tier 2/3 support for issues.
• Coordinate update sets, releases, and deployment across instances.
• Configure Business Rules, UI Policies, Client Scripts, and workflows.
• Support ITSM, ITOM, HRSD, SecOps, and CSM modules.
• Develop workflow automations to improve efficiency.
• Ensure compliance with NIST 800-53, RMF, FISMA, STIG.

Skills

ITSM processes

CMDB management

Root cause analysis

Technical documentation

Stakeholder coordination

Tools

ServiceNow platform

Flow Designer

ITOM

Security controls

Job description

PGTEK is seeking a Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. You will administer, configure, and sustain the ServiceNow platform across multiple environments, ensuring platform stability, security, and continuous improvement.

Responsibilities include managing users and ACLs, performing upgrades, and coordinating with government stakeholders. The role requires DoD/regulatory experience, strong ITSM knowledge, and a hands-on approach