Junior ServiceNow Admin – DoD Secret Clearance (Hybrid)

PGTEK; Mechanicsburg (Cumberland County); Hybrid; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

PPO Medical

Vision Plan

Dental Plan

401(k)

PTO & Holidays

Education Assistance

Zusammenfassung

PGTEK is seeking a Junior ServiceNow Administrator to support a DoD cloud platform program. You will work with senior engineers to administer, configure, and maintain ServiceNow in a hybrid DoD environment, focusing on ITSM and basic scripting.

This role is ideal for an early-career ServiceNow professional with a solid foundation who wants to grow in platform integration, automation, RMF compliance, and enterprise service delivery. Onsite work at customer locations is required as needed.

Qualifikationen

• Active Secret security clearance.
• U.S. citizenship.
• 1-3 years of hands-on ServiceNow administration experience.
• Working knowledge of ITSM concepts and ITIL v3/v4 principles.
• Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts.
• DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or the ability to obtain the required certification within six months of starting.
• Strong troubleshooting, communication, and technical documentation skills.
• Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.

Aufgaben

• Perform day-to-day ServiceNow administration (users, groups, roles, ACLs, forms, lists, notifications, UI policies).
• Support core ITSM processes (Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB).
• Build and maintain catalog items, workflows, Flow Designer flows, business rules, and scripts.
• Troubleshoot platform issues and elevate complex issues to ServiceNow support when necessary.
• Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
• Maintain accurate CMDB records and support discovery and data integrity initiatives.
• Assist with integrations between ServiceNow and Morpheus, OpsRamp, Active Directory, and Keycloak using REST APIs and MID Servers.
• Develop reports and dashboards to support operational monitoring and leadership visibility.
• Maintain technical documentation, runbooks, and RMF-compliant records.

Kenntnisse

ITSM concepts

JavaScript basics

Glide APIs

Scripting basics

Troubleshooting

Technical documentation

Ausbildung

CompTIA Security+ CE

IAT Level II baseline (DoD 8570/8140)

Tools

Morpheus

OpsRamp

Active Directory

Keycloak

REST APIs

MID Servers

Jobbeschreibung

PGTEK is seeking a Junior ServiceNow Administrator to support a DoD cloud platform program. You will work with senior engineers to administer, configure, and maintain ServiceNow in a hybrid DoD environment, focusing on ITSM and basic scripting.

This role is ideal for an early-career ServiceNow professional with a solid foundation who wants to grow in platform integration, automation, RMF compliance, and enterprise service delivery. Onsite work at customer locations is required as needed.